Frequently Asked Questions

THE POLY AND BARK STRESS-FREE, PRICE GUARANTEE

We know you want to shop around (we don't mind) and sketch out that room over and over again before deciding on what to purchase. We've already taken the stress out of buying furniture online with our Free Shipping and 100-day returns. Now we are going a step further...

PRICE INCREASE: If the price of a product increases, we will honor the previous lower price for 30 days (excludes sales).

PRICE DECREASE: We want you to shop safe in the knowledge that you are getting our best pricing! Therefore, if an item goes on sale or if the price decreases within 30 days of your purchase, please reach out to us and we will refund the difference.

Please Note: Our price guarantee does not apply to items that are currently out of stock and not available to purchase, shipping or upgraded delivery fees, extended warranties, or other digital products and services.

We collect sales tax where we are required to by law. Any applicable taxes will be calculated at checkout.

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

Most of our items are suggested for indoor use unless specifically mentioned in the item’s description or "Details" tab. If you’re going to use any item such as chairs outdoors, it’s suggested that you not leave them uncovered in the elements, and bring them inside or cover them to extend their lifespan.

Instructions are included with each item sold on our website. If you need further help with furniture assembly, there are a number of product pages which have video guides on how to assemble your item. For lighting installation, we always suggest utilizing an electrician’s expertise to mount your fixture. For either furniture assembly or mounting installation, we also suggest using a service like taskrabbit.com to get some extra help!Light assembly during delivery is available to purchase at checkout for some of our furniture items.

Unfortunately, we do not price match with other retail websites. Various online retailers purchase Poly & Bark brand items and sell them directly, much in the same way they’d purchase a particular brand of shoe factory-direct and resell them to customers. This allows retailers to apply their own pricing rules to our products, such as applying different shipping methods, whereas we never charge for shipping.

Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

Unless otherwise stated, all of our products are designed for residential use, and commercial use will void the manufacturer's warranty. For any products that are tested to official commercial grade, this will be noted as such in the "Features" tab on the product page.While most items are not commercial grade, they are still stress-tested to commercial standards. This stress testing is how we determine the weight limits for our items.

Digital products on Poly & Bark include, but are not limited to, the following: Shipping charges, upgraded delivery/assembly fees, extended delivery area surcharges, extended warranties, and gift cards.

• Discount code offers and sales exclude digital products unless otherwise specified (Digital Products include but are not limited to: Gift cards, shipping upgrades, shipping fees, warranties etc.)
• Discount codes are not valid on leather care kits and other product care items.
• Discount code offers and sales cannot be combined or "stacked" with other offers or discounts.
• Offers are only valid while items are in stock.
• Sale or discount price may only be honored during the sale or offer period, and while live on the site.
• Returns from orders with discounts based on a minimum purchase amount or a specific item or category, may have refunds adjusted to account for the discount applied to the order.
• Offers may end or be adjusted at any time.
• Our Comparable Value (Comp. Value) prices represents the price at which the same or similar merchandise (which may include a different color or pattern) have been offered for sale by other retailers, including department stores, specialty stores and online. Given that market prices can fluctuate, we encourage you to do your own comparison shopping to see what a great value we offer.

Gift Cards
Digital Gift cards purchased on Poly & Bark never expire.
Digital Gift Cards are non-refundable.
Digital Gift Cards may not be redeemed for Cash.

Store Credit
Promotional store credit or store credit received as compensation expires 180 days after it's issued, and is non-refundable once used.
Store credit may not be redeemed for Cash.
Store credit received as an order refund does not expire.

Loyalty Points

Earning Points
Bronze Tier: Earn 1 point for every $1 spent
Silver Tier: Earn 1.25 points for every $1 spent
Gold Tier: Earn 1.5 points for every $1 spent

Spending Points*
Redeem* $1 for every 20 points

Loyalty Tiers (Term: 12 months)

Bronze (Base tier)
No spend requirements

Silver  
$3,500 in spend
2000 points entry reward

Gold
$5,500 in spend
4000 points entry reward

*Terms & Conditions: Earning and Redemption values may change at any time. Points have no cash value. Points may be removed if fraud is dedected. Points may not be redeemd with other discounts or rewards. Redeemed points are non-refundable once the order ships. Points are valid for 1 year from the date they were earned.

Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at help@polyandbark.com, or give us a call at (855) 310-1450!